Issue: Cannot find moderation buttons (lock, show responses, clear responses, etc.) in PowerPoint, Keynote, Google Slides.
Solution: Hover your mouse to the bottom of the slide when you present. As of late Aug/early Sept 2021, Poll Everywhere has updated their moderation controls and moved them to the bottom of the slide (previously in top right corner).
PowerPoint Slides Show Old Responses
Issue: My PowerPoint slides used in a previous semester show responses from students in that class.
Solution: Clear responses from your polls. You can do so from the PowerPoint tab: Click Clear Responses and select All. You may also need to click Sync to clear the graphs. Alternatively, you can go into your Poll Everywhere activities on the web, select all polls used in a prior semester, and click Clear.
Windows: Zoomed In Polls on PowerPoint Slides
Issue: On Windows PowerPoint, Poll Everywhere slides are zoomed in / not fitting to the screen, and I cannot reach my controls.
We have also found that, for some computers and projectors where displays are extended, the display settings may change automatically to adjust for a differential in resolution between the two screens, so you may need to change display settings again right after connecting to the room projector via HDMI or VGA.
Mac: Instructions/Results Do Not Show in Presenter View
Issue: When presenting slides in Presenter View using Mac PowerPoint, the instructions and poll controls are not shown or are shown zoomed in, rather than on the full-screen slide typically shown to the audience. Sometimes the poll instructions/results show up only in the small preview window next to presenter notes.
Solution: Poll Everywhere does not recognize the aspect ratio of your display. Follow the steps for the Force Monitor solution. You may need to do this each time while hooked up to the display (Macs may not store this setting).
Solution: Instructors have also found success presenting and sharing their whole desktop, instead of just the presentation.
Tablet or iPad: Polls in PowerPoint Not Opening
Issue: I cannot open polls in PowerPoint slides on my iPad or tablet.