Workaround for Camera Error in Selected Classrooms
In the following classrooms, the cameras do not have the ability to work with Zoom or Kaltura and the web interface simultaneously:
- Crow 204
- Eads 205
- Jubel 120
- Jubel 121
- McDonnell 362
- Seigle 205
- Seigle 305
- Simon 17
- Weil 010
- Wrighton 301
Due to this, you will need to use a work around in order to make adjustments to the camera positioning:
- For positioning a static camera:
- Open the camera control link first and position the camera as you desire.
- Close the camera control link.
- Open Zoom or Kaltura as normal.
- For controlling a camera in real time:
- Open the Zoom app first and start your meeting.
- NOTE: This method does not work on Kaltura. Live camera control will only be possible through Zoom.
- Open the camera control link.
- You will be met with the following error:
- You will be met with the following error:
- Use the control buttons on the web interface to control the camera and watch the Zoom feed to see its positioning:
- Open the Zoom app first and start your meeting.
Please, rest assured that we are working on a solution to this issue and don’t hesitate to contact us with any questions or concerns.